PharmDL Support
We're here to help. Reach out any time.
Support Hours
Monday – Friday: 8:00 AM – 8:00 PM Pacific
Saturday: 9:00 AM – 5:00 PM Pacific
Sunday: Closed (urgent calls only via main line)
Frequently Asked Questions
How do I track my delivery?
Once your delivery is assigned to a driver, you'll receive an SMS with a real-time tracking link. You can also view tracking from your account dashboard.
What if my medication requires refrigeration?
PharmDL uses temperature-controlled carriers for refrigerated medications. Please note this requirement when placing your order.
How do I cancel or reschedule a delivery?
Contact us at least 2 hours before the scheduled pickup time. Call (800) 291-0103 Ext 3 or email support@pharmdl.com.
Is my health information secure?
Yes. PharmDL is fully HIPAA-compliant. All patient data is encrypted and handled per federal privacy regulations.
How do I report a delivery issue?
Call our support line or email support@pharmdl.com. For urgent issues call (800) 291-0103 Ext 3 immediately.
How do I update my account or subscription?
Log in to your account and go to your profile or subscription settings. For billing questions contact support@pharmdl.com.
Privacy & Legal
PharmDL LLC is HIPAA-compliant. All patient data is encrypted and protected per federal law.
© 2026 PharmDL LLC · Licensed Delivery Service · HIPAA Compliant
(800) 291-0103 Ext 3 · support@pharmdl.com · pharmdl.com